You Ask, We Answer
Q: Is outside food & beverage allowed?
A: Circa 39 Miami Beach hotel guests are welcome to consume take-out or delivery food items in our public spaces.
Q: Who can I contact to answer questions about the hotel or about my reservation?
A: You can call reservations at 1.877.824.7223 or 305.908.4397. You can also reach out via email at frontdesk@circa39.com. Visit our Contact Us page by clicking here.
Q: What are the IHG One Rewards for booking direct?
A: Earn points for regards nights, access special member rates and offers, free Wi-Fi, late check out, and more. Explore all IHG One Reward benefits here.
Q: Is Circa 39 Miami Beach located on the beach?
A: Our oceanside hotel in Miami is situated in a tranquil neighborhood right across the street from Miami’s glistening, sandy beaches. To see a detailed map of our location, click here.
Q: What time is check-in and check-out?
A: Check-in is at 4:00 p.m. Check-out is at 11:00 a. m.
Q: What is the minimum age for check-in?
A: The minimum age to check-in at hotels in Miami is 18 years old. A valid photo ID will be required to purchase alcoholic beverages at the bar.
Q: What are the reservation guarantee and cancellation policies?
A: We love our Direct Bookers. This is why you only have to provide your credit card information at time of booking. No prepayment is required. You also have the flexibility to change or cancel your reservation 24-hours prior to your arrival date. In the event that you don't show up, we would charge the first night's room and tax to your credit card. Special rates, including advance purchase and non-refundable member discounts may not apply. See rate for details.
Q: What is the child policy at Circa 39 Miami Beach Hotel?
A: Children 12 years old and younger stay free when occupying the parent/guardian’s room, using existing bedding.
Q: What credit cards do you accept?
A: Circa 39 Miami Beach Hotel is happy to honor the following credit cards:
- American Express
- Mastercard
- Visa
- Diners/Carte Blanche
- Discover
A valid credit card must be presented upon check-in. An amount equal to room/ tax (unless prepaid) plus estimated incidentals for the entire stay will be authorized upon check-in. Please contact the hotel directly to inquire about details.
Q: What is the cost of the hotel fee and what is included?
A: Room rates quoted do not include our mandatory hotel fee of $45++ per room per night. This fee includes:
- Two Beach chairs, one beach umbrella and towels
- Two hour bike rental
- Wireless internet access (via your laptop or mobile device)
- Use of in-room safe
- Use of fitness room-featuring Peloton Bikes
Q: Where do I park?
A: Public parking conveniently located right next door on 39thstreet between Indian Creek and Collins. Rates start at $4 per hour. Overnight parking is from 08:59PM - 08:59AM at a flat rate of $50.
Q: Does Circa 39 Miami Beach accommodate pets?
A: Yes, we do accept pets. The fee is $100 per stay, with a maximum of 2 pets per room.
Q: Can I ship boxes to the hotel and store them there until I arrive?
A: We do not encourage storing boxes at the hotel since we are a small boutique hotel. Boxes shipped to the hotel for storage will incur a $5 per item storage fee. For questions about package deliveries please email frontdesk@circa39.com.
Q: Does the hotel have handicap-accessible rooms and common areas?
A: Yes. The hotel has six handicap accessible rooms. These rooms feature shower grab bars, adjustable height hand-held shower wands, lowered bathroom vanities, closed-caption televisions, bathroom grab bars, lowered dead-bolts, lowered bed heights, and lowered guest room peep-holes. These rooms may be booked through www.circa39.com or by calling reservations at 305.538.4900 or 1.877.824.7223.
The hotel has handicap accessible entryways to the common areas and guest rooms, on-site accessible self-parking, self-operating elevators, and accessible pool entrance.
Q: I have a green suggestion that I would like to share. How can I contact you?
A: You may email us.
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